Executive, Order Processing (Customer Care Field)

- Support Senior Executive in managing day-to-day operating expenditures to support team to ensure effective delivery of team’s goals.
- Understand customers/team’s characteristics and be able to support any teams when requested.
- Execute/review/revise work processes and standard operating procedures to improve operational efficiency and client/customer service.
- Ensure all projects of team are monitored and kept tracking with relevant departments until going-live.
- Be responsible for system management, e-invoice customer’s information management for team.
- Supervise and coordinate day-to-day activities to help the Customer Service staff in solving problems that affect the service quality and efficiency.
- Coordinate and verify information/status with relevant stakeholders to ensure all transactions are processed accurately and timely.
- Identify and evaluate key areas/processes to improve upon to increase client and customer satisfaction levels.
- Work closely with internal stakeholders to ensure timely, effective and efficient service to customers.
- Be accountable for monthly KPIs and incentive of team.
- Establish and maintain good working relationships with clients/customers.

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