Franchise Executive - Highlands Coffee

1. Franchise Network Development:
• Develop and implement a franchise acquisition strategy for the business.
• Receive information and call franchise candidates for consult/ advice daily.
• Identify and source prospective new franchisees, pipeline maintenance and adherence to sales processes. Follows the sales process and bring prospects to close.
• Give advice, guidance and educate franchise candidates to help them understand the Highlands Coffee Franchise system and process.
• Survey and research including market trends and competitors analysis.
• Work collaboratively with other departments for the implementation and setup of franchised stores.
• Prepare all contracts; follow contracts liquidation and final payment for franchised projects.
2. Franchise Management
• Liaise between franchises and the company in all activities.
• Support franchised stores for daily operation: Purchase order/ Logistic, MKT campaign co-ordination, Forecasting, Maintenance of store premises and equipment.
• Follow up Franchisee compliance regarding to Payment/Collection/Debit note, BFSCE, People, and Promotion.
• Monitor the performance of franchised stores and provide timely support to ensure the commitment to Highlands standardized franchise system.
• Coordinate and work with other departments to solve the problems arise timely and ensure effectiveness of store’s operation.
• Manage relationship with existing franchisees.
• Perform other duties as assigned by Manager or Director.