IT Helpdesk Staff

1. General Description
Looking for a Helpdesk Technician to provide fast and useful technical assistance on company computer systems.
In this role, you will provide maintenance of the computer desktop/laptop environment, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk.
You will be responsible for internal support of the Company’s PCs, printers, servers and related equipment under leader’s order. The task includes end-user support and performing PC maintenance, upgrade, and configurations.
2. Essential Duties and Responsibilities
This position is responsible for IT Helpdesk, Network Management, and IT Asset Management.
2.1 IT Helpdesk
- Provide helpdesk support and resolve problems to end-user’s satisfaction
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Document internal procedures
- Purchase necessary IT devices when it is required
- Manage IT devices according to the policy
2.2 Network monitoring
- Support IT Team in HQ(Korea) in setting up and installing Local Area Network(LAN), and in maintenance(add, delete, change) of LAN
- Responsible for company used ISP communication to resolve/improve company network. (Stability / Speed)
3. Report to: Team leader of operation team of HUMAX VINA (Korean)
※ Upper roles include communication with related departments of HQ (Korea)

- Competitive Compensation Package (Basic Salary, Performance Incentive, Profit Sharing) - Attractive Benefits (SHUI & PVI Insurance, Meal / Transportation / Biz Trip, Aid, Annual Company Trip) - Professional Working Environment