IT Services Support Lead

We are looking for a motivated and service-minded IT lead to deliver first-class computing support for VIP end-users
Description
* Develop and interweave security best practises throughout all services
* Deploy, upgrade, support and troubleshoot infrastructure services, including databases and email
* Take ownership for End User issues, queries and requests
* Manage global network infrastructure and connectivity services
* Deploy and support desktops, laptops, printers, iPhone, iPad, VOIP phone and any other authorised peripherals
* Document all services, processes and best practises
* Manage vendors who provide supporting services
* Configuration and maintenance of virtual infrastructure
* Purchase, installation, configuration and support of all related hardware
* Maintain up to date CMDB for tracking hardware and software inventory
* Manage retention policies and user data recovery
* Manage quotes, invoices and purchase orders
* Manage anti-virus software globally
* Manage storage services globally
Profile
The successful applicant must have supported an Enterprise IT environment and worked in a professional organisation supporting VIP users.
* Top-notch service level is what we are looking for.
* Banking / financial institution experience is a plus
* Excellent command of English required (written and spoken)
Required Technology Experience:
* Windows Server 2008 R2, 2012 R2 and 2016 (including, but not limited to, AD, GPO, DHCP, file and print services, clustering, FRS)
* Microsoft Exchange Server 2013 and 2016
* Symantec Antivirus
* Microsoft Hyper-V
* DNS and Certificates (internet and internal)
* Windows 7, Windows 8.1, Windows 10 and macOS
* Microsoft Office 2013 and 2016
* Apple iPhone / iPad / Apple TV
* AV Equipment (ReQuest and Crestron)
* Enterprise desktops, laptops, servers and storage (HP / IBM / Dell / Apple)
* Sophos Firewall / VPN
* Dell / Cisco Switches
* Cisco IronPort
* Cisco Call Manager Express / IP Phone 88xx
* Preferred Technology Experience:
* Microsoft IIS
* Microsoft SQL Server 2014 and 2016
* Microsoft Azure
* Bloomberg / Reuters
* Nimble Storage
Job Offer
* International Company with Global Career Path
* Excellent Employee Perks and Benefits
Page Group Vietnam is acting as an Employment Agency in relation to this vacancy.

- Competitive bonus scheme - Working laptop / computer provided