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IT Specialist (HCM Office)

Công Ty TNHH The Boston Consulting Group

Địa chỉ công ty: Kumho Asiana Plaza, 13th Floor, 39 Le Duan Street, District 1, Ho Chi Minh City

Quy mô : Đang cập nhật

Lượt xem: 310 |

Ngày cập nhật: 06/01/2019 (2 năm trước)

Tỉnh thành tuyển dụng: Hà Nội Hồ Chí Minh

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ

Mức lươngThỏa thuận

chức vụChức vụ:Nhân viên
kinh nghiệmKinh nghiệm:Không yêu cầu
hình thức làm việcHình thức làm việc:Toàn thời gian cố định
yêu cầu bằng cấpYêu cầu bằng cấp:Không yêu cầu
yêu cầu giới tínhYêu cầu giới tính:Không yêu cầu
số lượng cần tuyểnSố lượng cần tuyển:Không giới hạn ứng viên
ngành nghềNgành nghề: IT Phần cứng - mạng

Mô tả công việc

( Xem thêm ) ( Rút gọn )
- Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, Smartphones, phone and voice mail
systems, both in and outside the office
- Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site
- Work with case team Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards. Regular Case Team visits will be required
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
- Support a variety of operating systems and applications
- Hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
- Communicate frequently with end users as well as with local support teams
- Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
- Participate in local projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

Yêu cầu công việc

- Education/Experience
+ Post-secondary education in Technology or equivalent experience
+ Minimum of 1-2 years experience in similar role
+ Experience in working with teams Knowledge
+ Experience troubleshooting Windows 10, Office 2013, Internet Explorer, VPN/network connectivity
+ Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
+ Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
+ Lifting/moving equipment is required
+ Some travel will be required
- Key Competencies
+ Focuses on excellent customer service and needs of the entire BCG user community
+ Good communication skills
+ Reliable and cooperative team player; displays consideration and respect for others
+ Displays tact, patience and the ability to handle stressful situations
+ Communicates effectively with the management groups and technical staff
+ Able to work independently, exercising sound judgment and initiative
+ Demonstrates strong ability to identify, analyze and solve problems
+ Able to respect all BCG information as personal and confidential
+ Focuses on continuous learning to further IT knowledge and career development
+ Ability to work independently as well as in a team environment
+ Meticulous attention to detail
+ Ability to meet deadlines
+ Good oral and written English, clear communication

Quyền lợi được hưởng

- Salary and bonus in accordance with the company
- Insurance policy in accordance with the company
- Paid leave policy in accordance with the company
so sánh lươngSo sánh lương Nộp hồ sơ

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