* IT service:
- Receive support requests directly from users, log tickets to the Helpdesk system, and confirm the reception of requests to users in a timely manner
- By oneself or together with the team, analyze the issues, propose solutions and implement them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, and other IT devices
- Escalate network, server and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalate serious incidents to IT Supervisor/Manager for immediate attention and decision making
- Keep track of incidents/requests and communicate with users regarding their status and resolution
- Support GNS to maintain/upgrade IT infrastructure and application systems
- Set up PCs for newcomers and Gameloft employees from other studios
- Maintain/Upgrade PCs and other IT devices for current users when requested
* IT Administration/Management
- Suggest the purchase of IT hardware/software for new users or for upgrade/replacement if needed, check condition/configuration of new/current items, update the inventory system and keep them organized in the IT store. Liaise with vendors/suppliers for delivery/replacement/maintenance services
- Document all knowledge and experience in the File Sever/Knowledge Base System
- Complete other administrative tasks assigned by IT Supervisor/Manager
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