Operation Manager - Elite Fitness Hcm

 Able to guide, to monitor and motivate
 Customer Service Team
 Housekeeping Team
 Security team
 Working with them as a team – executing all specific tasks
 Be able to teach and show all of the above teams to handle multiple tasks, whether it be data inputting, phone operating, make appointments, payment transactions, solve guest & members concerns, have excellent organizational, interpersonal, motivational and communication, skills.
 Be a self starter, be professional, honest, have excellent integrity and work ethic, be responsible for following all company polices and procedures, be able to work flexible hours, be a team building, self starter – take direction from Operation Director.
 Will be the direct/indirect supervisor of the following departments:
 Customer Service & Reception
 Technical Knowledge – Fitness, GX, Yoga, etc
 House Keeping Department: Maintenance and Cleaning of entire Center and Equipment& Maintenance.
 Juice Bar, Pro Shop
 Security Department
 Membership Consultant
 Assistant Manager/Supervisor
 Coordinate, Promote & Create Join Membership and Promotion with Elite Spa and Spa Manager.
 Work with above listed departments to carry out staff training and development.
 Conduct employee evaluations with the Assistant Manager on the above listed departments.
 Conduct discipline interviews for all problems that arise with the above listed departments and
 Take any disciplinary action necessary.
 Interview, hire and train new Instructors, Attendants Membership Consultant and other when necessary.
 Interview, hire and train other staff when necessary.
 Work with the staff to establish new programs and to evaluate current programs with respect to profitability and meeting members needs.
 Communicate regularly with the Membership Consultant as to progress of membership sales and potential leads.
 Develop good communication among employees and members.
 Work diligently to keep up club morale.
 Actively sell memberships. Bring more bodies in.
 Organize and attend weekly staff/management meetings.
 To actively look at where the center can improve revenues and cut expenses without taking away services from members. Take nothing for granted check everything.
 Keep abreast of industry trends through readings, communication with other clubs and by attending industry, seminars and meetings.
 Perform other duties as assigned by the Operations Director, Clubs Director

- Social Insurance, Health Insurance 24/24.
- Meal allowance.
- Team Building, holiday, annual leave.
- Get the incentive policies for employees for the services of BIM Group, such as: Z Pizza restaurant, Spa center, Halong Plaza hotel, …