Oracle Database Admin & .NET Software Developer

Location: Bosch Viet Nam (HcP), Long Thanh Industrial Zone, Dong Nai Province
Job Description:
1. Ensure 24x7 KTBR (Keep the Business Running) for HcPs Oracle DBs and critical systems, including MES/ i4.0
- Perform quality service request fulfillment and technical consultancy in ASAP manner and within SLA
- Perform 24x7 Level 2 Incident Management to resume normal operation ASAP and within SLA
- Problem Management: incidents review, monitor systems, trend analysis to identify problems, nail down root cause and drive for permanent solutions
- Change management: be gate keeper for HcP to ensure smooth IT changes, prevent bad IT products/ components to corrupt production environment, by applying necessary control process, testing, communication, back out plans, etc.
- Ensure effective emergency concept/ disaster recovery plans for all systems in charge are available, well communicated, and well drilled.
2. Ensure Operation excellence for systems in charge, including solution provision, system monitoring, capacity planning, budgeting & cost control, project management, compliance, customer satisfaction
- Lead project management for modules/ systems in charge. Participate relevant projects. Coordination of projects/processes in other plants when needed
- Provide and drive to implement right technical solutions for customers
- Ensure Customer satisfaction by regular collecting feedback for improvement, perform action plans based on relevant feed backs
- Ensure operation compliance following central directives, local policies, covering Safety, Security, Info Security, operational processes, to name a few
3. Perform Continuous Improvement for responsible areas, teams and HcP. Continuously review operation for improvement opportunities (cost/ productivity/ etc.). Steer for standardization, optimization, technical development and business grow.
4. Knowledge management for responsible areas
- Knowledge grow: Leverage available resources in Bosch to continuously develop knowledge on responsible areas or where organization has demand.
- Knowledge transfer: Perform quality knowledge transfer towards end users/ key users/ backup resource/ or at assignments to enable services, secure operation, sustain/ improve service quality.

- Competitive Salary, Bonuses and Allowances - Premium healthcare packages for associate and 2 relations - Transportation from HCMC, Bien Hoa, Long Thanh, Nhon Trach