Quality Control Executive_Elite Fitness Hcm

- Club service audit : weekly do club tour to spot check the service quality and the implementation of issued policies, procedure in club:
+ CS: 1. check grooming, greeting, 2. trial, guest pass, application form, tempo receipt, all CS report list.
+ Sales: grooming, club tour, sales process, trial, guest pass…
+ F&B: Grooming, cleanliness, inventory report, SOP
+ Attendant: cleanliness, checklist, duty roster.
+ PT: grooming, appointment vs schedule
- Make sure procedures are followed, provide guidelines & support
- Raise nonconformity, cooperate with all departments of Elite Fitness and clubs to give root cause, corrective & preventive action, follow up
- Check the implementation of procedure and revise when necessary
+ Weekly check all the system report to make sure the data entry correctly ( enquiry, trial and member)
- Weekly check reciept report to see if many cancel receipts: check the discounted receipts to see if followed proceduces. Compare with Admins revenue report to see if CS and Sales followed policy and proceduces.
- Ensure the member feedback process is followed: 100% of feedback is timely handled and follow handling process.
- Support QC manager in preparing policy and procedures, manuals for standard (all department related, SOP, forms, checklist, regulations, procedures)
- Preparing/ Revising policy, procedure, manual for standard under assignment of QC Manager.
- Collect feedbacks from head departments about every single procedures to submit to QC Manager to revise.
* Benefits:
- Social Insurance, Health Insurance 24/24.
- Meal allowance.
- Team Building, holiday, annual leave.
- Get the incentive policies for employees for the services of BIM Group, such as: Z Pizza restaurant, Spa center, Halong Plaza hotel, …
- Quick report and get advice to investigate.