GENERAL JOB FUNCTION ScanCom Vietnam has an opportunity for a Quality Improvement Manager (QIM) as part of our Quality Assurance Division. This position will be responsible for cross functional quality improvement activities, product/process risk assessment (DFMEA/PFMEA), feedbacks to customer claims, counter sample approval, internal compliance audit for product and critical processes. RESPONSIBILITIES AND DUTIES - Read and fully understand the technical drawing, customers’ requirements on product quality standard, ScanCom Quality Handbook, ScanCom SOP, Work Instructions, Claim Database System. - Represent QA in DFMEA and PFMEA activities for new and existing designs and processes. - Review necessary documentations to upgrade the product status code in the system so that it can be officially verified and approved for mass production. - Participate in product quality review meeting with customers when needed - Review and approve counter sample used for reference in mass production and final control, and samples for sealing/sales meeting. - Make a plan for randomly testing products from mass production, follow up with Test Center, Technical Department on the test result and initiate CAPA if any failure is discovered. - Make a plan for random audit on critical processes to identify the need for preventive and corrective actions on production shop floors and follow up on implementation. - Raise CAPA reports for customer complaints and manage the process of identifying the root cause of failure, implementing corrective action/preventive action and verifying effectiveness within agreed timelines - Give feedback to customer complaints within agreed timelines - Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes - Prepare weekly/monthly report to superior for assigned tasks - Implement other works as requested by superior and commit to take actions with agreed timelines WORKING RELATIONSHIPS Internal Relationship: - Cooperate with Sales, Technical and Production on CAPA work for customer complaints. - Work closely with all departments in SCVN for identification of actions for quality improvement. - Communicate directly to QA Senior Manager on the daily job, on assigned projects and basic reports External Relationship: - Contract Manufacturers • According to instructions from superior in each special projects - Customer and Suppliers • According to instructions from superior in each special projects REPORTING RELATIONSHIPS Superior: - QA Senior Manager. Subordinate: - Shall be assigned depending on the need of projects
YÊU CẦU
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EXPERIENCE AND QUALIFICATIONS Qualification: - Graduated from Technical field - At least 05 years of experience in Quality Management position in Furniture Company - Color-blindness testing passed - Able to read technical drawing - Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email - Excellent knowledge MS office package, in particular Word, Excel, Outlook and Power Point Presentation. Experience: - Systems thinker, able to handle complex tasks and assignments - Ability to gather, analyze, and synthesize data, reason logically and accurately, and draw valid conclusions - Ability to implement internal audits for company procedures, production processes. - Must be able to understand and solve quality issues at a detailed level - Structured approach to problem solving - Working knowledge of DFMEA and PFMEA principles - Working knowledge of 8D Problem Solving, SPC - Proactively in contribute ideas to set up and improve the product quality and quality assurance system. - Can-do attitude - Team player and change motivator Advantages to Have: - Knowledge of Lean and Six Sigma - ISO 9001~2015 Internal Auditor
QUYỀN LỢI
- Health care 24 / 24 policy covered by Bao Viet - Laptop provide - Transportation from Binh Duong, Ho Chi Minh, Đồng Nai
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