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Sales And Customer Management Executive, Ho Chi Minh City

Sales And Customer Management Executive, Ho Chi Minh City

the british council vietnam

Ngành nghề:

Dịch vụ Việc làm bán hàng

Lương: Thỏa thuận

Địa điểm: Hồ Chí Minh

Mức lương

Thỏa thuận

Địa điểm

Hồ Chí Minh

Hạn nộp

08/03/2026

Hạn nộp: 08/03/2026

the british council vietnam

Dịch vụ Việc làm bán hàng

Công ty

Chi tiết tin tuyển dụng

Mô tả công việc

Job Responsibilities
In this role, you will need to:
- be responsible for ensuring a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services
- answer all telephone and email sales enquiries professionally with the purpose of generating excitement and interest in our products and driving the customers to visit the centre for a face-to-face consultation in terms of sales
- be responsible for placement testing by arranging branch testing days, times and slots in liaison with the Branch Manager and ensure all level testing sessions are recorded, supervised and organised efficiently.
- be in charge of handling all first and second level complaints/feedback and follow up with existing students on incidents such as absent/movement and cancellation or failing students
- ensure all new and current students accurately on the system and ensure that all databases and reports are updated and recorded in timely, accurate manner.
For more information please see Role profile.

Quyền lợi

- Bonus 13th Salary and Performance Bonus - Health and Accident Insurance - 21 days annual leave and 15 public holidays a year

Yêu cầu

Job Requirements
The ideal candidate should:
- have a minimum 2 to 3 years of experience working in a customer service/sales environment, preferably in the services industry
- have excellent English and Vietnamese communication skills and possess a Degree
- have competent IT skills, good sales techniques and be a good team player.
Candidates who have experience of working with children and/or experience of planning, organisation and delivery of activities for children will be preferred.
The teaching centres operate Monday to Friday 8.30 am to 8.00 pm and on Saturday/Sunday from 8.30am to 5:30 pm. The post holder will be required to work a 5-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis.
For more information please see Role profile and British Council Generic Behaviours .
*Employment Benefits
- Payband 4/H (From VND15,359,155 per month)
- Standard working hours of 37.5 hours and five days a week
- 21days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)
- Comprehensive Medical Insurance package for you and your family members (eligible spouse and children only)
- Annual health check
- Other benefits regulated in the TACOS
- Extensive training and development opportunities, both local and within the global network
The British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.
Number of vacancies: 01
Start Date: As soon as possible
Closing Date: 26 August 2018 (23:59 UK Time)
For more information about the role and to apply, please visit our jobs portal through this link: https://tinyurl.com/VIE-NT-1781e
(Please note that priority will be given to applicants who apply on our Jobs Portal)
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.
All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Councils Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

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Độ tuổi: Không yêu cầu