Sales & Service Engineer

1. Service delivery:
- Carry out service, installation, maintenance, and reparation of designated product range as assigned by Manager –
Technical Service following WS working principle to ensure customer satisfaction in terms of quality, timeliness and
service mindset
- Provide out of hours technical service support and complete individual mandatory weekend work provision
- Attend product training courses (Vietnam and abroad) and work towards completion of professional certificates in order
to build competence in providing technical assistance and support to customers
- Consult and train users for smooth operations of the products. Be able to articulate technology and product positioning to
both business and technical users.
- Co-operate and support other departments for product demonstration at seminars, exhibition events (if any)
- Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to
be met.
- Complete all personal administration in a timely and accurate manner
- Report all service activities to direct report line manager
2. Sales:
- Act as sales representative of Division assigned
- Be responsible to deliver sales targets through fulfilling customers’ needs based on relationship already set up through
good service provision.
- Responsible for actively driving and managing the technology evaluation stage of the sales process
- Be able to identify all technical issues of assigned accounts to ensure complete customer satisfaction through all stages
of the sales process
- Be able to establish and maintain strong relationships throughout the sales cycle.
- Feedback to relevant internal teams for necessary action should any customer complaints arise or any movement in the
market and competitors

- 13rd Month Salary & Incentive - Accident & Medical Insurance - Training Opportunities