Chức vụ:Nhân viên
Kinh nghiệm:1 - 2 năm kinh nghiệm
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Đại học trở lên
Yêu cầu giới tính:Không yêu cầu
Số lượng cần tuyển:2 ứng viên
Mô tả công việc
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Các bài viết về nhân viên IT Phần cứng - mạng :
1. IT service:
-Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
-By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
-Escalating network, server and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
-Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
-Supporting GNS to maintain/upgrade IT infrastructure and application systems
-Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
-Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
-Completing other technical tasks assigned by IT Supervisor/Manager and the Management
2. IT Administration/Management
-Logging, tracking and updating tickets on the Helpdesk System
-Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
-Documenting all knowledge and experiences in the File Sever/Knowledge Base System
-Completing other administrative tasks assigned by IT Supervisor/Manager and the Management
Yêu cầu công việc
1. Attitudes and behaviors:
-Possessing customer/service oriented mentality
-Being proactive, willing to learn and to work overtime when requested
-Being social, communicative, calm and flexible when dealing with users
-Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks
2. Qualifications and Experiences:
-At least 2 year in IT supporting/IT Helpdesk
-Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
-Fair English; Speak and Write
-Good knowledge in network, server, corporate web tool/application and telecommunications system.
Quyền lợi được hưởng
1. Why join the Gameloft universe?
- Because you want to be part of an exceptional experience, within a company that is constantly growing!
- Because you want to work with talented people who are industry pioneers!
- Because you want to join a global company and meet great people around the world from all walks of life.
- Or, just because you’re looking for a great place to work!
2. What we offer:
- Health insurance coverage;
- Lunch allowance, 13th month salary and semester bonus twice a year;
- Splendid river view from our office;
- Amazing staff events around the year (Company trip, New Year Party, Women’s Day, Christmas, Gameloft Day...);
- Many sport/ game/tech clubs for enthusiasts. A fully equipped game room with PS, Wii and Xbox Kinect;
- Soft-skill training internally and externally;
- Be a part of a global team, work directly with your teammates from many places in the world.....