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System Engineer

Niteco (Vietnam) Co., Ltd

Lượt xem: 254 | Ngày cập nhật: 13/01/2019 (3 năm trước)

Tỉnh thành tuyển dụng: Hà Nội

Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ

Mức lương: Thỏa thuận

Thông tin

- Chức vụ: Nhân viên

- Kinh nghiệm: Không yêu cầu

- Hình thức làm việc: Toàn thời gian cố định

- Yêu cầu bằng cấp: Không yêu cầu

- Yêu cầu giới tính: Không yêu cầu

- Số lượng cần tuyển: 0 ứng viên

- Ngành nghề: IT phần mềm IT Phần cứng - mạng

Mô tả công việc

This role provides technical support for Clients networks, websites and systems. The role must be able to work night shift (if required), be able to perform remote troubleshooting through diagnostic techniques and determine the best solution or escalate based on the issue and details provided. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment is required.
Technical tasks:
- Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner
- Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote
- Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool
- Manage open requests, incidents and escalate as required
- Maintain the customer servers, network configuration in all Staging, UAT, PROD environment
- Able to work in 3 different shifts (if required) with monthly rotation
o Day shift – from 6:00 AM to 2:30 PM (5 days a week)
o Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
o Night shift – from 10:00 PM to 6:30 AM (5 days a week)
Quality improvement tasks
- Take initiative in improving on reporting, processes, workflow and client outcomes
- Identify possible risks throughout the process and properly communicate to related superiors for solutions
- Study and share new techniques, practice, tools and share for team members
Others
- Take initiative in self-improvement for professional and personal excellence

Yêu cầu công việc

Language: English competencies at level Conversational
Education background
- Bachelor of IT, Computer Science or relevant field
- Microsoft Certification or similar industry certification/qualification is highly regarded
Working experience
- Experience working in a customer support environment - phone, email, chat support
- Experience supporting server operating system
- Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)
- Backup Disaster Recovery
- VMware and Hyper-V
- Networking, firewalls configuration
- Active Directory/Security Structure
- Previous experience working in a managed service role is highly regarded
- E-commerce awareness
- Experience of working successfully in a team
Soft skills:
- Analytical skills and the ability to identify creative and possible solutions
- Logical thinking and problem-solving skills
- Communication skills
- The ability to work well in a team and individually
- The ability to adapt to changing situations, be focused on delivery while ensuring quality
- The ability to work under pressure and to tight deadlines
Attitudes
- High sense of responsibility
- Willingness to learn and share continuously
- Creative, innovative, and strive for continuous improvement
- Motivated in delivering top quality work

Quyền lợi được hưởng

- Attractive salary package
- Premium healthcare package
- Everyday training opportunities
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