Technical Operation Support Engineers

Technical Operation Support Level 3 Engineer:
• Very good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• Advanced Unix System Administration preferably Linux based.
• Advanced knowledge of TCP/IP networking.
• Knowledgeable of HTTP Protocols and REST API.
• Basic knowledge of database command.
• Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite. / Understanding of network monitoring tools: Zabbix , PRTG or an equivalent system.
• Knowledgeable of webserver# echnologysuch#as Apache, NginX, and/or Tomcat.
• Knowledgeable load balancers such as F5 and/or HAProxy.
• Content Delivery Networks (CDN) and Caching servers such as Squid, Varnish, and/or Akamai.
• A Scripting/Programing Language such as Bash, Perl, Python, Ruby, and or Java.
• Advanced ability to troubleshoot and trace logs.
• Can work onsite if required.
Technical Operation Support Level 2 Engineer:
• Very good in English communication.
• The Ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Knowledge on LAN, WAN, VPN and other network service connections requisites.
• Ability to work on command line interface in a UNIX or Linux environment.
• Understanding of network monitoring tools: Zabbix , PRTG or an equivalent system.
• Understanding of Ticket Management tools: Zendesk, Freskdeskis a plus.
• Database: basic knowledge in Oracle, SQL.
• Working based on Shifts Transfer.
• On call possibility.
• Can work onsite if required.
Technical Operation Support Level 1 Engineer:
• Good command of English skills (speaking, reading, listening and writing) is required.
• The Ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Having knowledge of Mobile application is a plus.
• Understanding of Ticket Management tools: Zendesk, Freskdeskis a plus.
• Working knowledge of Windows based operating System.
• Understand of office suite for creation of reports.
• Working based on Shifts Transfer.
• On call possibility.
• Can work onsite if required.