Technical Support Engineers

We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.
Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills:
Technical Support Level 2 Engineer:
• Very good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
• Knowledgeable of OOP, HTTP Protocols, web services and SOAP API.
• Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
• Strong knowledge of database technology such as SQL Server and MySQL.
• Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6.
• Knowledge and usage of tools such as GitHub, TeamCity and Octopus.
• Advanced ability to troubleshoot and trace logs.
• Strong sense of curiosity and ability to quickly& eagerly learn the inner working of .applications are musts.
• Can work onsite if required.
• Working time: night shift.
Technical Support Level 1 Engineer:
• Very good in English communication.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Knowledge of cloud computing services such as Microsoft Azure.
• Understanding of incidentmanagement tools such as Zoho Desk.
• Knowledgeable of database technology including SQL Server and MySQL.
• Knowledgeable of OOP, web services and SOAP API.
• Knowledgeable of programing languages such as .NET,JavaScript, HTML5, Angular, C# and VB6 is a plus.
• Working based on Shifts Transfer.
• Can work onsite if required.
• Working time: night shift.
Please send resume and cover letter indicating which level of engineer you are applying and explaining why youre a good match for this position by Click to APPLY button below. This is an opportunity to join a dynamic team with lots of opportunity for professional growth, be well compensated, opportunities to travel to US and other locations, and make a big difference.