Trưởng Phòng Xử Lý Nợ

 Manages the external law firms of PRUFCO who are providing recovery debt collection service.
 Agency visits are done on a weekly basis for each law firm with corresponding agency visit report.
 Strategize and plan with the Collection Head on how to improve or maximize recovery collections.
 Support the CCU HEAD in the implementation of initiatives, strategies and plan for recovery.
 Supports in training and coaching the agency collectors how to approach, negotiate and suggest payment options to customers and arrive at firm settlement arrangement.
 Supports the agencies on handling difficult cases to maximize recoveries.
 Monitors the team attrition and attendance – absences/tardiness. Ensure full capacity at all times.
 Monitors the performance of each agency and conducts portfolio review on a regular basis. Tracks the daily collection for each agency and ensure each agency is updated on the amount collected.
 Ensures proper and sound evaluation is provided to each agency on a monthly basis.
 Handling incoming calls and inquiries from the clients who have received notices care of the agency tele or field collector.
 Handle phone in complaints and file incident report complaint received including thru external agencies.
 Validate the collection activities of the agency calling on the customers or conduct field visit when needed.
 Maintain and deliver on performance standards set by the management. Performance indicators to be maintained on Rate of Recovery and business plan target set must be achieved.
 Perform their task with utmost integrity. Documentation and process guidelines required must be strictly complied with.

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