Application Specialist - Assistant Manager Level

Strategy and Planning
• Identify, diagnosis, and resolve Level one problems for users of assigned systems.
• Provides one-on-one end-user problem resolution face to face or over the phone.
• Monitor system performance, verify that systems are working properly
• Perform Business Analyst role to understand all Change Requests business raised on the assigned applications.
• Raise Project Initiation Form (PIF) for all the system Change Requests made and obtain approval of the BU Requestor
• Accountable for timely and accurate Change Requests status reporting for the release
Business Performance and Management
• Assess the current status of the incident, give direction to solve the problem in a short time.
• Complies with regional standards, ensuring that the development / processing of system errors minimizes the impact on business units.
• Any other responsibilities / task as assigned by management from time to time
People Management
• Create a close bond between the members of the IT team.
• Develops, builds and leads an effective and cohesive regional team that operates seamlessly across Vietnam.
Regulatory Compliance
• Ensures all Group CIMB VietNam operations are in compliance with Group, local and regional regulations
• Ensures compliance with regulatory requirements and external auditors