Assistant Manager, Member Services

KEY RESPONSIBILITIES
30% Team Development
- Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
- Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
- Achieve minimal staffing targets and staff retention while maximising productivity
- Propose and contribute ideas to staff development program at all times
- Ensure team has active involvement in Daily Staff Line-up Program
25% Customer Service
- Drive customer service training and procedures, audit on a consistent basis
- Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
- Spend a minimum of 2 hours at Reception Desk during peak hours - interact with members and guests; observe staff interaction
- Achieve Club efficiencies by proposing Policy and Procedural improvement
- Ensure procedures and systems are practiced within the scope/requirement of the Company
- Plan and execute Member Retention programs – eg Happiness Fund management
15% Facilities Management
- Maintain 5 star standard facilities through auditing, feedback and reporting.
- Ensure Daily Club Audits are conducted and filed accordingly
- Direct and train in-house and vendor supplied cleaners
- Ensure maintenance checks are conducted and issues handled in a timely manner
- Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries
- Conduct and report stock take of supplies and products
10% POS and Agreement Management
- Ensure Marketing promotions are accurate and adhered to as per Company policies and standards
- Manage, train and audit staff and system to ensure 100% POS accuracy
- Manage and report all payment methods and discrepancies
- Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments
15% Cost and Budgetary Management
- Assist to source and compare vendors and manage purchase ordering processes and controls
- Discuss budgetary needs with Manager for more efficient control
- Propose and initiate ideas to do more with less – without lowering service standards
5% The 7 Habits of Our Highly Passionate Team
- We make Life Better by doing what we Love.
- We are Mavens of Making Life Better through Fitness.
- We Play & Have Fun doing our jobs – Fitness is Fun.
- We Celebrate Growth and Recognize Achievement.
- We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is in our DNA.
- We are Responsible; always acting with Integrity & Accountability.
- We maximize our Value by always doing & delivering more with less.

PHÚC LỢI
- Insurances
- Travel
- Uniform
- Training
- Annual leave
- Exercising