Branch Sales and Service Executive - Chuyên Viên Tư Vấn Tài Chính

• Providing good service quality / service standards
• Checking and recording for Personal Lending daily
• Serving customers belong to general mass market and customers from Call Center
• Calling out for existing customers to to-up their balance/ bancassurance / Personal Lending / Credit Card...
• Recording daily report all the successful cases when calling out customers to top-up their balance
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customers
• Conduct and check on periodical counter satisfaction survey / questionnaire
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue
• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Read, understand and comply with all provisions of the Banks Code of Conduct.
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure Client Due Diligence compliance for all new to bank and existing customers.
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

- 13th payment - Premium Healthcare plan for you and your dependents - 18 days full paid leave a year