* Management of People
- To inspire, motivate coach and develop the store team.
- To Deputise for the Brand Manager in all areas.
- To challenge, stretch and motivate the Brand and Visual Management team to fulfil the Brand requirements
- To challenge, stretch and motivate the Management team to deliver in all areas of the store
- To coach and develop the team on Commercial issues such as understanding of financial data, use of company and in store reports and protection of profit.
- With support from the Brand Manager set payroll targets and ensure departments are appropriately staffed and payroll costs controlled.
- Act as a role model and ensure that the whole team deliver exemplary Customer Service at all times.
- Ensure that communication is a priority within the store that the whole team are involved and engaged
* Management of Sales and Operations
- Conduct regular floor walks with the Management Team to ensure layout is commercial and excellent retail standards are maintained.
- Ensure that all promotions / layout changes are actioned to a high standard in line with Company & Brand guidelines
- Assist the Brand Manager in the setting of Sales Plans / Cost Plans.
- Develop a full understanding of the local market place and make commercial decisions accordingly.
- Ensure that company and store specific processes aimed at protecting profit are in place and adhered to.
* Management Brands
- Ensure full understanding of Brand Strategies and visual requirements ensuring operational factors and visual excellence are both facilitated.
- Develop constructive relationships with Head Office contacts to support the delivery of the Brands in store but also to challenge them in order to move the brands on.
- Support and Participate in special events aimed at developing the Brands within the market place.
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