Business Operation Support

1. Providing support to Sales & Service Team:
• supporting Sales Team for company registration to customer,
• initiate indirect purchase workflow for Sales & Service Team inquiries,
• distribute warehouse stock inventory report to Sales & Service Team,
• preparing and sending sample to overseas/local Lab.,
• meeting room booking, logistics, and meeting/training material preparation,
• collecting tax documents (WHT) of service billing from customers,
• helping Account Receivable and Sales Team to communicate with customer for past due invoice payment
• supporting Sales & Service operation initiatives.
• Prepare Quotation and send to customer per information from commercial team
• Prepare HUHD (Head up head down) for Commercial team
• Manage sales data and keep record for sales number
• In response of customer inquiry for product information, document…
2. Providing support to Supply Chain Team:
• preparing importation letters: POA, DO, Purpose of Products,
• preparing letters for regulatory / permit application,
• supporting Supply Chain operation initiatives.
3. Providing support to Sourcing Team:/in charge of Sourcing
• supporting and follow up vendor registration process,
• Get quotes from vendors, work with vendors to determine the best purchase
• Submit the quote to the business management for buying approval
• Send PR to the vendor. Follow up order with vendors,
• support on Chemicals Commodities purchase & delivery activity,
• requesting hardcopy of e-VAT invoice from vendors,
• follow up with Account Payable Team for payment to vendor,
• supporting Sourcing operation initiatives.
• Execute and Manage all the fixed contracts with vendors like cars, offices, lab service, emergencies services.
4. Providing support to Customer Service Care (CSC) Team:
• compile all invoices supporting documents,
• sending invoices and required supporting documents to customers,
• supporting Customer Service operation initiatives.
• Receiving PO from the customer
• Inform customer on shipment schedule of the PO
Receive complaint/inquiry/request from the customer on product delivery/packaging/origin...
5. Providing other business operations support:
• office stationery, documents filing, housekeeping, and office safety inspection,
• supporting local/regional/global team on VISA application preparation and accommodation arrangement,
• supporting Company Director & Commissioners on documents preparation and submission, also other initiatives related to Business Operations.
6. Financial support
• Get invoice from vendor
• Send email request to business and finance for payment approval
• Transfer document and approval for payment to AP team and Work with AP team to process the payment
• Follow payment with AP team till finished.

- Compass is Policy