Client Service Representative (Chăm Sóc Khách Hàng) (Tam Kỳ, Huế, Hải Dương, Cần Thơ)

• Process daily transactions: receive new application/policy change requests/premium
• Deliver policy set & get back the signed acknowledgement letter
• Temporary receipts management including issue, take back, audit, ect.
• Printing materials management: ordering, delivery to agents as request
• Follow up and push to collect renewal premium efficiently
• Provides excellent “front-line” service over the telephone and face to face.
• Monitors outstanding/ unresolved/ referred cases/requests; coordinates with the back-end support unit as needed and updates case log until resolved based on agreed turnaround time.
• Cash deposit in bank & prepare daily cash report
• Support AD in admin tasks: prepare for GS/BOS/contest/recruitment activities
• Support Admin in office management
• Support Claim for investigation tasks
• Other tasks assigned by manager
Competencies
• Imaginative, presentable and creative problem-solver
• Excellent service orientation and skill in handling phone and face to face interactions with customers
• Must have very pleasing voice and excellent communication, interpersonal, organization and listening skills
• Must be highly customer-oriented; and an effective team player with high stress tolerance
• Excellent attendance and punctuality record
• Good at MS Office
Education and experience
• College graduate with at least 1 year experience in front-line customer service function.