CRM (Customer Relationship Management) Expert

We are hiring a CRM Executive to join our team. You will work alongside other business teams and report directly to BOD. The position will serve as the Company CRM champion, overseeing the rollout and development of CRM strategies, business processes and best practices throughout the front office. The position will also serve as the primary day-to-day contact with external vendors necessary to improve the team’s CRM efficiency, usage and system upgrades. Further, the position will focus on analytics regarding fan data and customer behavior. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Responsibilities:
• Serve as the Company central point of contact and primary administrator for CRM, beginning with integration by a third-party software platform (e.g. Salesforce, SAP) and data warehouse.
• Account Management - Ensure that all transactional, touchpoint and online activity data is centralized to the account level. Enable/integrate data necessary to build account insights.
• Reporting - Create and enable dynamic reporting and dashboards via CRM for managers to track sales and service rep touchpoints (e.g. outbound call activity, close rates, etc.). Develop dashboards and other reports as requested.
• Training - Train new hires on CRM processes and user adoption through continual training.
• Data integrity - Collect and import data from a variety of sources while ensuring data hygiene standards are maintained. Build and maintain custom forms, fields, layouts, validation rules, workflows, etc. in CRM to maximize efficiency.

- Được hưởng các chế độ BHXH, BHYT, thưởng và đãi ngộ xứng đáng theo năng lực cá nhân - Cơ hội thăng tiến để khẳng định bản thân - Môi trường làm việc chuyên nghiệp và năng động.