Customer Care (Call Center) - Tphcm

1- Handling outbound calls (70%-90%):
 Complete the outbound calls assigned on time with sufficient information
 Average connect : 100-120 calls/day
 Average close call at least: 90calls/day
 Average talk time: from 4 to 5 mins/call (varies for specific schemes)
 Quality assurance rate: from 95 and above (follow the QC mechanism of AIA VN)
This KPI will be conducted by AIA VN.
2- Support handling inbound calls (up to 20%):
3- Others (up to 10%) tasks assigned by call center supervisor

- Based Salary (Negotiated) and Commission
- Mobile phone, parking and lunch allowance
- Insurancell be following to Viet Nam Law and as companys regulation.
- 15 days full paid leave per year
- Other benefits: Outing trip, Tet gift, Mid-autumn gift, parties….
- Training and career evolution opportunities
- An international standard working environment