Customer Care Officer

 Course Administration
- Prepare and maintain class folders
- Manage class information
- Update parents/ students with course progress
- Input results
- Prepare letters/certificates
 Exam organisation
- Suggest students for Cambridge exam
- Organise revision
- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
- Inform students of results
 Materials management
- Check and update teaching resources such as speaking cards, tests
- Prepare materials for students
- Prepare materials inventory
 Classroom management
- Room arrangement
- Change or book room as requested
 Customer Service
- Support with organising events/ activities for students
- Handle students’ requests/ complaints on a daily basis
 Re-enrolment
- Visit class for reservation deadline
- Handle telesales for class re-enrolment
- Follow up with students’ re-enrolment
Other tasks are included for CCO who is in charge of Inventory:
 Quarterly forecast:
- Prepare based on PR-Inventory Management and get verification from DM
- Input to inventory database and get approval from CM
 Monthly order:
- Prepare and get approval from CM/DM
- Follow up with ADM/HO on receiving
 Delivery to customers:
- Prepare based on no. of students and classes opening
- Deliver to FO and TSC upon request
- Deliver directly to customers when needed
 Inventory management:
- Manage and make sure the stock in good condition and well-arranged
- Prepare monthly report and input in database
- Conduct inventory checking under supervision of DM/CCS
 Other tasks assigned by DM