Customer Care Officer
ILA ViệtNamLượt xem: 458 | Ngày cập nhật: 11/01/2019 (3 năm trước)
Tỉnh thành tuyển dụng: Bình Dương Hồ Chí Minh
Mức lương: Thỏa thuận
Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ
Chat ngay
- Chức vụ: Mới tốt nghiệp
- Kinh nghiệm: Không yêu cầu
- Hình thức làm việc: Toàn thời gian cố định
- Yêu cầu bằng cấp: Không yêu cầu
- Yêu cầu giới tính: Không yêu cầu
- Số lượng cần tuyển: 0 ứng viên
- Ngành nghề: Tư vấn Dịch vụ Giáo dục - Đào tạo
Mô tả công việc
Course Administration- Prepare and maintain class folders
- Manage class information
- Update parents/ students with course progress
- Input results
- Prepare letters/certificates
Exam organisation
- Suggest students for Cambridge exam
- Organise revision
- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
- Inform students of results
Materials management
- Check and update teaching resources such as speaking cards, tests
- Prepare materials for students
- Prepare materials inventory
Classroom management
- Room arrangement
- Change or book room as requested
Customer Service
- Support with organising events/ activities for students
- Handle students’ requests/ complaints on a daily basis
Re-enrolment
- Visit class for reservation deadline
- Handle telesales for class re-enrolment
- Follow up with students’ re-enrolment
Other tasks are included for CCO who is in charge of Inventory:
Quarterly forecast:
- Prepare based on PR-Inventory Management and get verification from DM
- Input to inventory database and get approval from CM
Monthly order:
- Prepare and get approval from CM/DM
- Follow up with ADM/HO on receiving
Delivery to customers:
- Prepare based on no. of students and classes opening
- Deliver to FO and TSC upon request
- Deliver directly to customers when needed
Inventory management:
- Manage and make sure the stock in good condition and well-arranged
- Prepare monthly report and input in database
- Conduct inventory checking under supervision of DM/CCS
Other tasks assigned by DM
Yêu cầu công việc
Qualifications: Undergraduate, qualifications in English and education are preferred
Experience working in customer service or administration in foreign invested companies.
Skills:
Ownership
Communication skill
Problem solving skill
Language : Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
Computer: Familiar with MS Office
Other requirements: Be able to work on shift
Quyền lợi được hưởng
- 13th salary and Performance pay- 14 days annual leaves
- Discounted English courses for employee and family
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