Customer Care Representative

• Expedite customer orders entry into the available order process system, including keeping customters informed of their order status
• Respond to customer inquiries and problems and / or complaints and resolves product problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; directing requests to others who can supply the necessary information or service and following up to ensure resolution.
• Proactively foresee possible delays or complications and plan strategies to avoid or minimize them
• Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs
• Follow up customers to ensure they receive optimal value from purchased products
• Attract potential customers by answering product questions; suggesting information about other products. Recommend potential products suitable to the customer by collecting customer information and analyzing customer needs
• Maintain proper record of the customer and related activities for reference purposes
• Responsible for requesting approval for the movement/allocation of stocks among warehouses to ensure inventory availability to fulfil customer orders.
• Perform other tasks that may be assigned from time to time.
Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition.

- Attractive Incentive and Benefits - Private Health Insurance - Training & Development Opportunities