Customer Experience Supervisor

Department : Customer Experience, Branding and Communication
Location : Ho Chi Minh City
Report to : Customer Experience Manager (Head of Customer Experience)
Job Summary
The Customer Experience Supervisor takes active leader role to carry out action plans, projects to execute company’s Total Customer Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction.
Key Accountabilities
His/her key accountabilities include:
• Proactively identify room for improvement in customer experience and manage a list of fixed required to address them
• Develop detailed execution planning and align relevant business departments to achieve the goal
• Implement Customer Experience projects and initiatives to ensure customer experience improvements delivered
• Continuously review customer interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience

- Attractive Salary and Bonus - Health Insurance and Social Insurance Regulated by Vietnam Labor Law - Professional, Dynamic working Environment