Customer Service Assistant

We are looking for Customer Service Assistant who will directly work with Customers/ Clients/ Owners to deliver ALMA vacation services. This person must have a customer-oriented mindset and warmly characteristics in order to bring the best ALMA experience to the customers.
You will be trained (and even experience) about a very new concept of vacation and the options of clients to go to travel by ALMA services.
Main responsibilities:
- Well present and consult Clients about the Companys updated news or necessary information for Clients better awareness about ALMA services and vacation options
- Implement the best service programs to ensure that Clients have the highest level of satisfaction in their vacation/ holidays
- Positively coordinate with Sales Department to achieve the best sales performance by maintaining best service to existing client base.
- Functionally and timely provide travel administration services (accommodation/ transportation recommendations and bookings) to Clients
- Actively investigate and co-ordinately solve Clients complaints or problems
- Keep accurate records of discussions or correspondences with Clients

- Monthly Bonus - On - the - job Training - Yearly Travel