Customer Service Executive (Order)

To manage and support the order management for Vietnam (HCMC) from order execution, local custom clearance till delivery to customers within the agreed period, ensure on time invoicing and claims handling
As Order Management Coordinator, your key tasks are as follow:
• To ensure the orders are compliance to governance and control, group policies and guidelines before order booked.
• To review the sales contract/PO commercial terms according to Minimum Contract Standard Policy.
• Ensure order intake recognition according to MISAL rules.
• To work efficiently and effectively in order booking and execution.
• Liase with AL factories and external suppliers in order placement, follow up on delivery and shipping documents.
• CAS order placement to factories.
• Acknowledge customers on delivery and ensure committed delivery schedule is met.
• Liase with forwarders on custom clearance and delivery.
• Issue invoices in a timely manner to meet forecasted invoicing.
• Close monitoring of backlog orders.
• Handles documents requirement on letter of credit and bank guarantees issuance.
• Update Installed Base (IB) for new orders after orders delivered.

- Bảo hiểm đầy đủ, nhiều chế độ