Customer Service Executive (Sea Export - Sea Import)

We are recruiting 02 positions for customer service & documentation department as bellows:
1/ Sea Export:
• Request booking from carriers & release booking to customer
• Issue Bill of lading
• Submit SI, VGM to carrier
• File advance manifest (AMS/ISF/ACI/AFR if cargo to US/Canada/Japan)
• Issue debit note, credit note to client/oversea agent & settle payment to carriers/co-loader/partners.
• Send pre-alert, loading confirmation, P.O.D, shipment report…
• Keep tracking vessel status & updating to customer/agent.
• Follow instructions from front office if any special requirements (cargo insurance, Fumigation, free time applying…)
• Arrange messenger to take original B/L from shipping line & deliver it to customer.
• Close file monthly on time.
• Create and update SOP for each customer.
• Handle daily complaints & problems
• Report problems to Supervisor
• Arrange back up in pair with teammates.
• Rotate job with teammates if assigned by supervisor
2/ Sea Import:
• Receive pre-alert docs from oversea agent & check docs.
• Keep tracking vessel status & updating to customer/agent.
• Submit import E-Manifest, issue Arrival Notice, Delivery Order
• Settle payment to carriers, issue debit note to customer.
• Follow up shipment until cargo is delivered to customer
• Update P.O.D & shipment report to oversea agent/customer
• Follow instructions from front office if any special requirements (cargo insurance, extend free time …)
• Close file timely
• Create and update SOP for each customer.
• Handle daily complaints or problems
• Report problems to supervisor
• Arrange back up in pair with teammates.
• Rotate job with teammates if assigned by supervisor
* Working hour: Monday - Friday and Saturday morning.

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