•Managing large amounts of incoming call, other customer’s inquiries from website, email, social pages… •Handling customer contacts, providing appropriate product, system, solutions for customers; Following up to ensure customer satisfactions. •Keep records of all customer interactions on CRM/ Data file; process customer data and all support tickets. •Processing and transferring Lead to right functional departments, following and quantifying lead. •Follow communication procedures, guidelines and policies. •Making happy call and customer’s satisfactions surveys by email/ out-coming call •Manage & analyst call •Other tasks required by Line Manager.
Yêu cầu công việc
•Bachelor/College in marketing or Constructions •At least 2 years of relevant experience in customer service and contact center, preferably in building material industry. •Technical expertise with CRM, contact center and analytical systems. •Comfortable in multi-tasking and meets with deadlines whenever required •Proficient in MS Office and CRM System •Has initiative and drive to constantly review and enhance workflows of section to maximize operational effectiveness •Strong in data analysis •Digital Marketing knowledge is preferred