6 năm trước

Customer Service Officer ( Work By Shifts ) 350 - 500 USD

10 - 15 triệu

Hà Nội

esoft vietnam co., ltd

Ngành nghề: Tư vấn Dịch vụ Khách sạn - Nhà hàng

Mức lương: 10 - 15 triệu

Cập nhật: 14/01/2019 ( 6 năm trước)

6 năm trước

esoft vietnam co., ltd

Tư vấn Dịch vụ Khách sạn - Nhà hàng /

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13/02/2019 ( Đã quá hạn)

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MÔ TẢ CÔNG VIỆC

**Monitor customer requests/ complaints:
• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
• Follow up pro-actively with production to warn customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
** Update customer requirements:
• Report and update customers requirement to management, related parties for working and feedback on the solutions.
• Report customers new request / concern. Feedback on customers satisfaction in terms of delivery, quality, service and support.
• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
** Support sales team:
• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
** Coordinate other departments in customer relations:
• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.
***NOTE: on-board after Tet holiday

YÊU CẦU

Kinh nghiệm

Không yêu cầu

Bằng cấp

Không yêu cầu

Giới tính

Không yêu cầu

Độ tuổi

Không yêu cầu

• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
• Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.
Willing Fresh Graduates
• Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
• Competencies:
o Solid background in Customer Service
o Good communication skills.
o Patient personality.
o Self-motivated with strong team skills, high degree of punctuality.
o Hard working and good health.
*** IMPORTANT NOTICE:
o Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)
o Alternately work by week (one week for a shift)
*** WHAT WE OFFER
• Competitive salary with up to 14 months of salary.
• Salary review once a year
• Annual luxury Kick-off vacation
• International, professional, creative working environment and talented teams
• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
• AON Premium Healthcare Insurance package, with possibility to cover family members
• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
• Daily various foods, drink, and seasonal fresh fruits;
And many other benefits, lets join us to discover!