Director of Call Centre Vendor Management - Edtech Company

Online education company that has been growing rapidly from Vietnam, expanding rapidly to South East Asia.
Description
* Handling Vietnam and Thailand market, therefore, having experience with international vendors is an advantage
* Identify, select and set up partnerships with call center vendors
* Manage partnership contracts, vendor performance, branding and process compliance, customer satisfaction
* Build strong partnerships with vendors, supporting vendors needs, motivating, coaching and advising on sales force on negotiation of terms and conditions
* Identify potential issues/events that could affect vendor performance, resources, schedule, budget, scope and/or deadline; escalate issues to appropriate parties for resolution
* Reports directly to C-level officer
Profile
* Experience leadership role in telesales or call centre management in Banking, Financial Service… industries.
* Minimum 2 years of management experience
* Have experience with international staff or vendors
* Good interpersonal, problem-solving, verbal and written communication, conflict resolution skills
* Willing to be based in Hanoi, at least for first 6 months
Job Offer
* Competitive salary, bonus and stock options
* Travelling allowance for non-Hanoi-based candidates
* Work in a dynamic, high performance, empowering environment with the latest technologies and interesting challenges to tackle
* Play a crucial role in shaping the future trajectory of the company
Page Group Vietnam is acting as an Employment Agency in relation to this vacancy.

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