Địa chỉ: 3C Ton Duc Thang Street,District 1Ho Chi Minh City,Vietnam
Mô tả công việc
DUTIES & RESPONSIBILITIES 1.Review arrival information on a daily basis; VIP, SPG, Regular guests, Groups, special requests etc… 2.Maintain good working relations with all departments 3.Familiar with Front Office Standards and Procedures 4.Assist in handling claimed reservations and turn-away according to Le Meridien Saigon policies and procedures 5.Report to management on deficiencies and irregularities noted in the operation 6.Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. 7.Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed 8.Maintain good knowledge of all corporate programs 9.Maintain good knowledge of the Starwood Preferred Guests program, ensuring correct handling, prepares reports and actively participates in enrolling new members 10.Assist in resolving accounting matters, disputes, missing back-ups etc.. 11.Be familiar with GEI standards and is guided in daily work by these. Monitors staff performance continuously in this respect 12.Assist in departmental training and assessments 13.Be Familiar and enforce implement new ideas and system which could benefit the department and hotel 14.Represent Management in all guest related issues in the best possible way 15.Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments 16.Log all incidents of importance and guest comments in shift logbook for Management 17.Meet VIPs, SPG, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory 18.Responds immediately on medical requests and emergencies 19.Assist in investigating and resolving written guest complaints 20.Maintain effective guest relations, builds rapport and offer personalized service and assistance 21.Assist Reception when required, help guest check in, check out, etc… 22.Be responsible for night duties, carry out hotel night audit according procedure 23.Be knowledgeable of the hotel’s emergency procedures in regard to fire, bomb threat, evacuation, etc... 24.Part of Emergency Response Team and takes the role of Fire Control Officer in a fire emergency situation 25.Assist other departments in resolving problems when Department head concerned is not available 26.Supervise work operations of the department 27.Resolve disputes 28.Discipline Associates when necessary 29.Assist with the preparation of Associates rosters 30.Assist with Associates training and development 31.Provide ongoing advice and support to Associates under your supervision 32.Supervise Associates performance 33.Deliver high quality service to guests 34.Ensure guest needs and reasonable requests are promptly attended to 35.Seek opportunities to continually improve guest service 36.Take appropriate action to resolve guest complaints 37.Sell the hotel and Le Meridien Saigon products and services using up-selling and suggestive selling techniques 38.Promote the hotel and Le Meridien Saigon products and services 39.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 40.Adhere to the hotel’s and emergency policies and procedures 41.Be familiar with property safety, current first aid and fire emergency procedures 42.Log security incidents and accidents in accordance with hotel requirements 43.Ensure a high level of cleanliness is maintained in work area 44.Ensure all reporting and servicing deadlines are met on a timely basis 45.Abide by the Le Meridien Guest Experience Index System (GEI). 46.Abide by the Hotel’s Policies and Procedures, Starwood and Le Meridien Saigon Code of Business Conduct and the hotel’s Associate Handbook. 47.To summarize, it is not the intent by way of this Position Description to limit the scope or responsibilities of this role, but to highlight the most important aspects.
Yêu cầu công việc
1.Good knowledge and very familiar with all front office area operation 2.Good English language skill 3.Good supervisory skill 4.Good communication skill 5.Good at problem solving skill Skills 1.Positive attitude under pressure 2.Training & presentation skill Education University graduated preferred. Experience Min. 3 years working experience required in Front Office Supervisory position
Địa chỉ : 3C Ton Duc Thang Street,District 1Ho Chi Minh City,Vietnam
Người liên hệ : Bộ phận nhân sự Le Meridien Saigon
Quy mô công ty : Từ 500 - 999 nhân viên
Riverside Setting Situated beside the Saigon River, close to entertainment and commercial areas, Le Méridien Saigon is an ideal base for exploring the local culture and community. Experience this cosmopolitan city in stimulating surroundings. Sophisticated Options If food is your passion, our restaurants will take you on a journey of discovery. For a relaxing escape from business or sightseeing, the Explore Spa offers a range of body treatments, or unwind with a stimulating workout in the fitness centre. Refined Comfort Our 350 modern and sophisticated guest rooms and suites with river views provide an engaging personal space, with an accent on comfort and technology. Sleek contemporary furnishings offer a palette for a restful retreat or serene productivity.