Finizi

Reporting to Head of Marketing, Marketing Manager – Digital Acquisition will play a key role in a new team with responsibility for:
• Direct, plan, and oversee marketing strategies at product and company levels;
• Manage and implement SEO strategy for all products and websites;
• Track campaigns, build reports, present findings, and make recommendations based on KPIs;
• Coordinate with acquisition, creative and content teams to drive channel growth and to ensure campaigns are in alignment with brand positioning and long-term goals;
• Lead detailed analyses of campaign effectiveness, including segmentation, creative targeting, and cohort analysis;
• Develop, deploy, analyze and disseminate comprehensive reporting for paid social, display and other exploratory channels;
• Drive day-to-day channel operations in tandem with assisting in the development of the channel’s long-term strategy;
• With the help of our marketing analytics team, optimize end-to-end customer experience, lead and customer conversion, and cost per lead analysis.
• Others task assigned by Head of Marketing

• Monitor and validate daily payment and financial Statements;
• Work with report and support line manager;
• Work with Loan management system to manage the company product;
• Coordinate with Payment Partners;
• Work with partner to and create communicate channel to ensure solved the issue in time line of SLA level;
• Manage and measure disbursement and repayment with customer to keep good relationship with external customer;
• Cooperate with accounting team to reconcile all daily report;
• Others task assigned by Manager.

- Managing tele and field and vendor collection for all collection buckets;
- Monitor team performance ensure team can deliver work result as expected by company management team;
- Review and propose policy and process changes to improve productivity and efficiency of all collection team;
- Responsible for ensuring compliance with Companys performance metrics for portfolio delinquency percentage, phone, contract, comments, contract adjustment, and issue resolution;
- Setup pilot campaigns to run new policy, process as required;
- Setup target and incentive scheme for all teams;
- Handle complaint from customers regarding Collection issues;
- Follow up and improve the Quality of Collection Call Center;
- Cooperate with related departments for process and IT enhancement;
- Cooperate with Customer Service to improve the Quality of service and in needed campaign;
- Others task assigned by Head of Operations.

• Ensuring the sales network achieves objectives and targets set by management
• Achieving monthly / quarterly sales targets
• Opening potential retailer partners within their region of responsibility
• Building a strong and efficient sales organization
• Suggesting new product ideas based on current market needs and market potential
• Proactively monitors market competitors and is able to develop plans & strategies to make the status quo competitive
• Effectively leads the team of RSM’s & manages the performance of the whole network
• Proactively cultivates new business and uncovers sales opportunities within the country
• Control of quality of sales performance by driving quality initiatives
• Provide value-added ideas and supports RSM’s & Strategic Accounts Managers in growing their retailers / client base
• Manages POS efficiency and creates the POS management rules
• Reduces and manages the risk of the entire sales network
• Maintains an awareness of all product campaigns and promotions
• Cooperates with other department heads to deliver overall business objectives
• Responsible for hiring RSM’s & ASM’s and recommending them for promotion
• Develops the overall sales plan and direction of the country
• Prepares & Liquidates Cash Advances
• KPI reports to management / regional team
• Budget reports to management / regional team

A. Job Overview :
• Calling for customer identification; the information related to the loan; check on the system match the verifiable information by telephone (Credit Underwriting)
• Assist the customer in completing the procedures required by KYC Dept
• Identify and response to customers in accordingly KYC Dept
• Working with report and support Team leader
B. Job Responsibilities:
• Verification professional, friendly and high quality KYC
• Ensure effective escalation and timely follow up as promised to customers
• Undertake other task assigned by KYC Leader

• Work closely with the other Marketing member to identify and understand key research opportunities.
• Leveraging company’s online consumer panel for continuous insights around target consumer by product category.
• Lead, plan and conduct a wide variety of internally-managed research projects (e.g. surveys, focus groups, ethnographies, mining databases) to provide findings and actionable recommendations.
• Organize and coordinate research being performed by external partners.
• Analyze company internal consumer database to understand connections between online sales and macro consumer behavior trends.

• Xem, phân tích và làm report hằng ngày cập nhật cho trưởng/phó bộ phận.
• Theo dõi - thúc đẩy và kiểm soát kết quả từng collector đảm bảo hoàn thành chỉ tiêu bộ phận.
• Phân tích báo cáo - lên kế hoạch đào tạo cải thiện kết quả collector
• Tuyển dụng và đào tạo nhân viên mới /trưởng nhóm mới
• Tham mưu, đề xuất cho Trưởng/Phó bộ phận Cập nhật, điều chỉnh quy trình và giải pháp phù hợp tối ưu với tình hình và tính chất từng nhóm nợ tại nhà.
• Kiểm tra đột xuất và đóng giả vai KH để kiểm tra collector
• Theo dõi định vị /các phương tiện kiểm soát thái độ làm việc thật tế của collector
• Tổ chức meeting hàng tuần/tháng với collector trực tiếp hoặc qua thiết bị công nghệ hỗ trợ
• Phối hợp với QC để kiểm tra và xử lý nếu collector vi phạm hoặc có kết quả kém
• Thường xuyên cập nhật thông tin từ công ty đến collector và ngược lại
• Đại diện collector xử lý tình huống hoặc hòa giải /thương lượng với các trường hợp đặc biệt
• Xuống nhà khách hàng thật tế cùng field agent ít nhất 4 lần /tháng
• Quản lý Field toàn tỉnh/khu vực hoặc thành phố

Reporting to Head of Marketing, the Partnerships Manager will play a key role in a new team with responsibility for:
- Researching and analyzing the market to identify emerging partnership opportunities
- Pitching partnership opportunities for co-brand awareness building, business acquisition purposes (CPI, CPR, CPA) and other objectives that reflects the strategic value that Finizi can bring to the partner, and Finizi’s own objectives
- Structuring, negotiating and executing partnership deals taking the lead on certain deals and supporting the Director of Digital Partnerships on other deals
- Managing internal stakeholders to ensure each partnership is supported by a clear set of objectives that reflect the interests of all relevant Finizi stakeholders.
- Account Managing specified partnerships, being the single point of contact and ensuring a strong relationship is established and there is a robust performance management framework to support each partnership’s objectives and KPI’s
- Reporting on progress both in terms of deal pipeline, and performance of completed deals.

The Role
• Understand the business and needs of the Sales network
The Requirements
• To create and oversees team of Sales back office:
- People management / workforce
+ Schedule, attendance, Salesroom, absence process
+ Attrition, employee status
+ Disciplinary process
+ Etc..
- Administration team
+ Marketing materials support
+ Courier services, cash advances
+ Etc..
- Communication team
+ Internal communication within Sales organization
+ External communication form Sales to other departments
+ Communication team
+ Etc..
- POS opening team
+ Processing of the POS opening on time
+ Document checking
+ Setting of rules
+ Etc..
• Provides assistance and support to Sales network and other Sales Team in problem solving, project planning and management, and development and execution of stated goals and objectives
• Maintain all processes within the Sales department (process documentation / process map)
• Support the front-end business within set KPI’s for each defined area
• Proposals for improvements in Sales back end management (process improvements, optimization, streamlining, cost saving)
• Set SLA/KPI’s for each back-end process
• Prepares & Liquidates Cash Advances
Report to: Head of Sales
Cooperate with: Sales Network, Risk & Collections, Operations, Technology, HR, Finance/Legal, BD & MKT

The Role
• Entire sales network including all sales regions.
The Requirements
• Ensuring the sales network achieves objectives and targets set by management
• Achieving monthly / quarterly sales targets
• Opening potential retailer partners within their region of responsibility
• Building a strong and efficient sales organization
• Suggesting new product ideas based on current market needs and market potential
• Proactively monitors market competitors and is able to develop plans & strategies to make the status quo competitive
• Effectively leads the team of RSM’s & manages the performance of the whole network
• Proactively cultivates new business and uncovers sales opportunities within the country
• Control of quality of sales performance by driving quality initiatives
• Provide value-added ideas and supports RSM’s & Strategic Accounts Managers in growing their retailers / client base
• Manages POS efficiency and creates the POS management rules
• Reduces and manages the risk of the entire sales network
• Maintains an awareness of all product campaigns and promotions
• Cooperates with other department heads to deliver overall business objectives
• Responsible for hiring RSM’s & ASM’s and recommending them for promotion
• Develops the overall sales plan and direction of the country
• Prepares & Liquidates Cash Advances
• KPI reports to management / regional team
• Budget reports to management / regional team
Report to: GM/VP of Sales & Operations
Cooperate with: Oriente Management/Regional Management, Sales Mancomm & Sales Network, Risk, HR, Finance.

## JOB DESCRIPTION
We re-define consumer financing service, keen to join us? There has never been a more interesting time to work at Finizi Vietnam. The journey is just started.
Finizi is looking for a youthful, diligent, hard-working, creative and self-motivated person who want to succeed with us and commit to build solid operational software tools for the whole team. To do this, we want you to join us wholeheartedly like all other members of the team. In return, we will provide you with the best supports and resources to succeed in your taking.
## What will you do?
- Translate designs and wire-frames into high quality code
Design, build, and maintain high performance, reusable, and reliable mobile client code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
Help maintain code quality, organization, and automatization

- Develop mobile and desktop friendly web application using both Javascript/HTML/CSS and ReactJS, Redux
- Experience building large-scale JavaScript applications
- Build new features and fix bugs, reusable code, and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Write high-quality, clean, maintainable code using engineering best practices (unit testing, source control, continuous integration, automation, design patterns, etc.)
- Collaborate with other developers, product managers, user experience designer, and operations engineers to build new products with web technologies

Job Overview
• Title: Payment Operator
• Location: Ho Chi Minh, Vietnam
• Age: under 30
• Onboard Date: Nov, 2018
Responsibilities
• Daily payment monitoring and validation
• Financial statements monitoring
• Working with report and support line manager
• Working with Loan management system to mange the company product
• Coordination with Payment Partners
• Partnerships for Payment facilities

Finizi is set to change the way people think about credit. Unlike, traditional institutions that have undervalued and underserved individuals and MSMEs, Finizi has been designed specifically to serve local communities. Whether it is to pay school fees, manage expenses, or to start and grow a business, we use technology to give more Vietnamese people control over their financial futures.
For the people who borrow with Finizi, our app represents an easy and reliable new way to elevate their livelihoods. For communities, we help strengthen local economies, improve access to credit, and accelerate financial inclusion.
We’ve only just begun our journey. But, we’re already thinking about the future, too. With teams working on exciting and innovative new online and offline products including consumer financing, we’re committed for the long-term. We’re reimaging a future where financial freedom and opportunity for Vietnamese people becomes a reality.
THE ROLE
• To oversee the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables
• To deliver the projects to the quality, time and budget for the local projects and regional projects
To highlight the dependence, foresee the risk and offer the mitigation solutions for the top leaders

Location: Ho Chi Minh City
Internal Level: Manager/Senior Manager
Position type: Full-time
Job category: PRODUCT MARKETING
Travel required: 25% working time
Reporting to: Head of Business Development
Salary: Competitive
Key Roles and Responsibilities
- Develop and accountable for the marketing strategy of Online Consumer Finance products & O2O products (Online to Offline and Offline to Online);
- Implement marketing strategy through collaboration with multiple parties (eg: BDMs, Product & Tech, Marketing, Corporate communication… and partner’s stakeholders) to archive assigned objectives.
- Monitor, analyze and evaluate product performances and provides feedback (be the customer voices to Product & Tech Team). Then liaise with other areas of the organization to implement these changes.

Job title: O2O - Business Development Manager (BDM)
Location : Ho Chi Minh City
Level: Manager
Position type: Full-time
Job category: Business Development
Travel required: 40% working time
Reporting to: Head of Business Development
Salary: Competitive
Key Roles and Responsibilities
- Acquire new merchants to generate revenue with careful planning and execution
- Continuously maintain relationships with merchants to ensure their performance with our company’s solutions
- Collaborate with and influence multiple parties/departments from inside and outside the company in order to finalize the agreements (NDA, MOU, Contract and other legal documents).
- Strictly follow-up the execution process to ensure everything is on the right track.
- Participate in public events (e.g. forums, conferences, discussion, etc.) to keep up with new market trends and identify business opportunities/potential prospects
- Be in-charge of other facilitating activities to ensure smooth operations with other departments such as planning, budgeting, performance management, training and development
- Participate in financial product cross-sale activities to customers of merchants (e.g. design suitable offerings)

We redefine consumer financing service, keen to join us? There has never been a more interesting time to work at Finizi Vietnam. The journey is just started.
We are searching across Vietnam for a top-tier Vietnamese talent to be our data expert in credit risk area to operate our risk engine powered by advanced technology and designed by smart people.
What’s in it for you?
• Ability to make an impact to the company – identifying areas where data can be used to improve business activities.
• Significant career growth opportunities in a fast-growing and sunrise industry. This role is not data crunching. This is THE role if you desire a deep understanding about relationship between data analytic and credit risk management.
• Opportunity to work with seasoned and talented colleagues
What you will achieve?
• Collaborate with regional team, line-manager, database engineers and colleagues to create optimal physical data models.
• Define and govern data modelling and design standards, tools, best practices, and related development methodologies for credit risk management
• Manage team members to drive excellence and efficiency in risk and data management

About the team
The most successful and respected consumer technology companies are both effective and humble storytellers, who are able to develop compelling narratives around the product and the benefits of those products at every touchpoint. Our Communications Team is responsible for telling Finizi’s story to the external and internal stakeholders including media and third parties: whether it’s transforming how we impact the lives of people who value, easy and affordable access to credit; or accelerating financial inclusion in local communities that are underserved and underbanked.
About the Role
As the Head of Communications for Vietnam, you will be responsible for both internal and external communications, working with media, policy-makers, and third parties to explain why Finizi is an important partner for Vietnam’s socio-economic future.
You will report directly to the Vietnam GM and Regional VP of Communications and Public Affairs and be tasked with building and leading the communications team in Finizi’s home market of Vietnam.
What You’ll Do
• Leading overall Vietnam internal and external communications strategy, demonstrating sound strategy, planning and consistent execution.
• Establishing Finizi’s brand and profile with the media and third parties, specifically with business, consumer and technology outlets.
• Being an active spokesperson and advocate for Finizi, evangelising the future or financial inclusion, and how Vietnam could benefit from disruption and new technologies
• Building relationships and trust with leadership team throughout the organization (local and regional) and advising them on strategic narratives across business, brand, employee and crisis communications, with a clear sense of urgency and impressive interpersonal skills
• Developing and managing relationships with editors and influencers in Vietnam, including regional and international reporters locally based
• Working proactively to tell our story—and the story of financial inclusion and innovation in finance—in creative, inspiring ways that resonate with journalists, consumers and on social media
• Designing opinions and narratives with key third party stakeholders through smart, strategic communications and stakeholder engagement programmes
• Shaping our corporate voice, and promoting our organizational culture, in a locally relevant way
• Partnering with global and regional teams to develop high-impact strategies, and campaigns, that promote and enhance the overall reputation of Finizi
• Managing multiple complex and high impact projects concurrently
• Helping to design engaging conversations that support our vision and bringing them to life for employees through creative communications & employee engagement activities
• Helping build a dynamic culture, that attracts and retains the best talent for Finizi in partnership with the Finizi HR and Talent team, and celebrates diversity and inclusion
• Dealing with the ambiguity of working with cross functional teams
• Managing resources for maximum efficiency, including one or more external agencies
• Demonstrate ability to nurture and develop talent, by building, leading, inspiring, and motivating a local team.

We redefine consumer financing service, keen to join us? There has never been a more interesting time to work at Finizi Vietnam. The journey is just started.
We are searching across Vietnam for a top-tier Vietnamese talent to be our risk policy and portfolio management in credit risk area to operate and optimize our credit risk strategy.
What’s in it for you?
• Ability to make an impact to the company – responsible for risk policy, set up underwriting strategy and ensure high quality portfolio
• Significant career growth opportunities in a fast-growing and sunrise industry. This is not the role of writing policy. This is THE role to apply scientific approach to identify and control risk factors.
• Opportunity to work with seasoned and talented colleagues
What you will achieve?
• Collaborate with regional team, line-manager, data expert and colleagues to create optimal risk management model.
• Part of Project Management for new product approvals and new business
• Manage team members to drive excellence and efficiency in risk management area

Job Objective
The Senior BA will be responsible for traditional systems analysis, data analysis, business requirements analysis and product process management within a software environment. You will translate business needs to IT solutions, by supporting and ensuring the successful completion of company systems
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
Working Relationship
• Line manager: Operations Strategy Manager
• Cooperate with: KYC, Payment, Customer Care, Collection, IT and other related department