MÔ TẢ CÔNG VIỆC
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Talk with and listen to other employees to effectively exchange information.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
General Finance and Accounting
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Record, store, and/or analyze information using property software.
Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
Maintain accurate electronic spreadsheets for financial and accounting data.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Code documents according to company policies and procedures.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Generate finance/accounting reports from computer system as needed.
Complete period-end closing procedures and reports as specified.
Audit statistical, financial, accounting, auditing, or payroll reports and tables.
Accounts Receivable
Prepare, review, and issue bills, invoices, and account statements according to company procedures.
Transfer direct billing accounts from guest ledger to Accounts Receivable and file according to company policies and procedures.
Review group master bills for accuracy.
General Cashier
Audit cashier banks periodically according to SOPs.
Document, maintain, communicate, and act upon all Cash Variances according to SOPs.
Maintain a safe fund to meet the cash operational needs of the property.
Prepare daily consolidated deposits of cash received by all cash handling employees.
Prepare, maintain, and administer all cashier banks and contracts.
Maintain, distribute, and record all petty cash according to SOPs.
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