Hardline Manager (Ngành Hàng Điện Máy - Gia Dụng)

Purpose: To manage operation of Hardline smoothly with minimum problem, apply efficient manpower management and ensure staff serving customers and increase customer service of staff time to time.
1. Operation duties
a. Merchandise management
- Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications
• Merchandise on sales floor is fully replenished, in good conditions & quality
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
• Changing price label (if necessary) is completed before store opens
- Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders
- Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support line with monthly Stock Take as directed by Store Manager
- Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays
b. Non-merchandise management
- Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor/pillar/wall is kept clean & tidy
• All backrooms are locked and in good conditions
• Fire Safety procedure is carried out properly
- Make order request for equipment and get approval from Store Manager
c. Customer service
- Handle customer complaints raised by Division Leader(s), difficult and complicated sales
- Always remind subordinate to promote “customer first” spirit
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
2. Sales and Profits
- Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates
- Share information about customer voice or any arising issues
- Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department
- Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department
- Analyze sales figures and forecasting future sales volumes to maximize profits
- Analyze and interpreting trends to facilitate planning
- Take overall responsibility for the successful execution of all promotion schemes
- Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity
- Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items
• Monthly: Division review, Promotion review, Sales analysis, Productivity report
• Promotion schemes to boost sales.
- Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management
- Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage
3. Manpower management
- Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity
- Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies
- Monitor subordinates’ attendance and attire
- Approve duty roster, shift plan raised by subordinates
- Be responsible for subordinates’ performance
- Take part in recruitment & selection activities for Line/ Department’s staffing
- Motivate, training and develop staff in order to encourage their professional development
- Identify potential staff for succession planning purposes
- Build and promote team work spirit
4. Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations
- Check, monitor, remind and guide subordinates to follow the rules and regulations
5. Other duties
- Opening store, Closing store
- Approve all kind of documentation raised by subordinates
Other tasks or responsibilities as assigned by Store Manager.

- KPI Bonus - Oversea Trainning