Head Of Customer Services Department

-. The customer service manager heads the team of customer service executives (service team) for the post membership sale support to all members with the goal to ensure that the club delivers what was promised at the time of membership sale and results in customer satisfaction;
-. Develop and implement customer service policies and procedures;
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department;
- In conjunction with the Division Director, hires and assesses all customer services personnel;
- Co-ordinate and manage customer service projects and initiatives;
- Utilizes various software programs to organize and administer the membership program in an efficient and automated manner;
- Creates and coordinates production of collateral materials to support membership sales;
- To conduct in-house training as well as outside training courses for staff in the Dept;
- Other tasks assigned by the Division Director.

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