- Ensure total compliance to procedures and specification that will lead to achievement of Customer KPIs and Global Performance Measurements
- Coordinate the development, implementation and maintenance of the Integrated Management Systems Quality (ISO9001), Environment (ISO14001),Health and Safety (ISO18000), Security 6 Steps system and DHL Life Sciences Standards aligned to specific business processes and organization.
- To support development and review of SOPs, Work Instructions to meet customer-specific requirements.
- Work with operations management to develop a culture of service excellence, flexibility, and cost consciousness along First Choice initiatives and the Path-to-Quality PtQ.
- Conducts all Quality, Safety, Health & Environment, and Security in-house training and skills certification program. Train and work with associates on PM tools and First Choice Initiatives.
- Track and raise operations accident and incident reports. Assist and coordinate with site operations management in any non-conformance affecting HACCP, Quality, Safety, Health & Environment.
- Work with operations management and HR to develop Employee Engagement and Continuous Improvement with team spirit and commitment through DMs, Kaizens, and PIs.
- Ensure compliance to SHE Standards, Security, and legal/ regulatory requirements of the sites/ facilities
- To support Quality, SHE, Security, Process Improvement / Business Metrics Country Leads to coordinate monthly regional reporting and critical analysis of the incidents and improve
- Working with customer to make sure that SHE rules is compliance.
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