[Hn] 05 Call Center Agent (Tiếng Pháp)

- Monitoring and maintaining Infrastructure environments for a global company including Servers/Network/Firewall/Storage/Backup/Antivirus systems with agreed service levels

- Managing incidents and problems appropriately within agreed service levels

- Creating and performing authorized changes to customer environments as necessary

- Scheduled maintenance and patching of Infrastructure environments.

- Install and test software & hardware upgrades.

- Responds to IT department concerning systems operation and diagnoses system hardware, software and operator problems.

- Prepares and maintains infrastructure operational procedures and documentation.

- Support end-user in their day to day operation (troubleshooting end user issue)

- Contribute to the delivery of the overall IT support to users at a global scale.

- Actively participate in the IT communications & the infrastructure implementation.

- Provide proactive services to bring innovative to IT Service in many forms, such as apply new technologies to create a more efficient organization and improve alignment between technology initiatives and business goals.

* BENEFITS

- “FPT care” health insurance provided by AON and is exclusive for FPT employees.

- Company shuttle buses provide convenient way of transportation for all employees.

- Annual Summer Vacation: follows company’s policy and starts from May every year

- Salary review 2 times/year or on excellent performance

- International, dynamic, friendly working environment

- Annual leave, working conditions follow Vietnam labor laws.

- Other allowances: lunch allowance, working on-site allowance, etc.

- FPT Campus provides many facilities for FPT employees such as football ground, basketball & volleyball, gym room, Coffee Shop, etc.