1. Key Responsibilities • Providing application configuration and maintenance on business retail systems, by becoming an expert on the use of all aspects of these systems; • Delivering support to existing users and investigating and resolving application errors, data discrepancies and queries; • Developing, customizations in-house programs; • Working with the IT global support team in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team. 2. Key tasks Application support • Receive and log requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. • Monitor progress of requests for support and ensure users and other interested parties are kept informed. • Ensure all work is carried out and documented in accordance with required standards, methods and procedures. • Monitor application systems for which responsible by regular scrutiny of reports from the applications software or the IT team. Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising; • Identify and develop enhancements and functionality changes on internal web sites using for example, the provided tools and templates or developing and testing appropriate code. • Follow instruction of Leader and Manager • Cooperate with 3rd parties to support Store or rollout project.
Yêu cầu công việc
- Know SQL and basic programming - 1-year experience. Can train fresh graduated.
Quyền lợi được hưởng
- Salary will be commensurate with qualifications and experience - Social insurance, health insurance, unemployment insurance according to Labor Laws - Good chance to study and develop career path stably