- In charge of the Infrastructure team, to manage the company’s infrastructure (servers, computer network devices…).- Research and development on the management & application of IT infrastructure in areas of company operations, in alignment with the Company’s vision and its current and long-term business objectives.Job scope:1. Strategic Management Tasks: 15%- In charge of the Infrastructure & System team, Evaluate & advise the solutions to improve the Company’s information system, involve in the discussion & negotiation with the vendors.- Close co-operation with application teams to ensure the effective operation of the applications.2– Key/ Functional & Admin Activities: 70%2.1. Monitoring & Troubleshooting- Monitoring IT devices and network of Head Quarter, Branch and Store. Control status: Network Device, Server, Printer, Scan, Bandwidth in HQ, Store.- Troubleshooting for end-user at Head Quarter and Store with in quickly and high responsibility, Ensure all data, devices of organization security and high availability- Contact & Cooperate & Monitor Third Party to troubleshoot issue occurred with Endpoint device or data link & Record to Helpdesk System2.2.Setup New Store- Setup Master Plan for New Store Setup- Assign New Store to team member- Tracking and monitoring Store Setup Progress- Join to Setup if necessary2.3.Research & Develop- Read and share New Technology news to IT Member- Analyze User Demand and research IT technology to support their demand- Improve & upgrade current IT system- Register to join Seminar or Workshop about new technology- Manage and ensure effective exploitation of IT systems including system software, network - security infrastructure, computer systems and digital equipment.2.4.Third Parties Management- Manage current and Contact new vendors/suppliers to provide Hardware/Software/Service- Manage Contract with these vendors/suppliers and monitoring SLA report- Responsible for working with partners, vendors of IT services for companies to ensure quality and the best service prices.2.5.Asset Management- Manage IT Assets by Asset Management Website and Hard Copy- Schedule check IT Asset, Create report of IT Asset as request- Monitoring hardware status at store & planning to replace if broken [quarterly]- Plan procurement of IT equipment annually2.6.Document Controller- Manage & Arrange IT document (Contract, Quotation, Purchase Order, …)- Scan and Save IT document into file and store in IT Shared Folder- Cooperate with Legal and Vendor to issue legal document (Contract, Appendix, …)- Create and Submit Payment Request, Purchase Request, …- Follow and Maintenance IT process & Company process- Budget management to ensure strategic goals are met and equipment uptime is maintained2.7.Reporting- Report to Manager [monthly, quarterly, yearly]- IT Budget Planning & Maintenance2.8.Hardware: (Installing, Operating & Troubleshooting)- Workstation: Dell, HP- Server: Dell, HP, IBM, Lenovo, …- Storage SAN: Dell, HP, IBM, Lenovo, …NAS: Synology, QNap, Western Digital, Buffalo, …- Point-Of-Sale: POS Machine Toshiba, Wincor, NEC, CAS, …- Receipt Printer: Toshiba, Wincor, EPSON, NEC, STAR, …- Barcode Scanner: Datalogic, HoneyWell, Motorolla, Zebra, …- Cash Drawer, Handheld, CCTV, Access Control2.9.Network: (Installing, Operating & Troubleshooting)- Switch L2: Cisco, Juniper, ForiNet, DrayTek, LinkSys, D-Link, …- Router: Cisco, DrayTek, …- Firewall L3: FortiNet, DrayTek, …- Wireless: LinkSys, D-Link,2.10.Operating System (Installing, Operating & Troubleshooting)- Windows Server 2003, 2008, 2012 or newer version- Linux (CentOS, Ubuntu, Red Hat, SUSE, …)- Linux, Macintosh, VMWare & Hyper-V are the advantage point2.11.Backup & Restore- Backup Data on File Server to Backup Storage, Backup Database of HRM, Helpdesk, Time Attendance,…- Backup Network Device Configuration- Restore as request or accident- Scheduled Restore to test backup file3– Team Management & Development: 15%- Regular updates of new technology to advise on working applications to improve productivity and reduce costs through the tools, software,- Training and facilitate best practices for team to attain a knowledge level relevant to their position.
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