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Các bài viết về nhân viên IT phần mềm :
* IT Application
- Designs business applications with a high attention to quality and details, while following naming and technical standards set by MAISON
- Collaborates with analysts, designers, and system owners in the testing of SAP software programs and applications
- Work with SAP consultants and business owners to develop and implement the new features.
- Provides SAP support including analysis, development, testing, tracking and resolution of system issues and customized reports.
- Demonstrates a logical and structured approach to time management and task prioritization
- Demonstrates a high level of communication skills, verbal and written.
- Mentoring less experienced team members on SAP programming concepts and tool suite.
- Plan, schedule and track project timeline, milestones and deliverables, and report status to project stakeholders and/or management on a regular basis
- Responsible for continued personal growth in the areas of technology, business knowledge and MAISON policies and platforms.
- Follow up on application systems change requests, ensuring changes are aligned to company policy.
- Demonstrates team leadership and participates in team activities and planning for improving team skills and quality of work.
- Support and trouble shoot all SAP interface program issues
- Conduct all periodically checking for SAP, working with Internal/External audit about SAP-related subjects.
- Assists in other areas of the department and company as necessary.
* IT Support Services
- Respond to all SAP services request and IT Application problems within 2 hours and resolve it within 1 - 2 business days depending on the priority as detailed below
+ High priority – from 1 to 2 hours.
+ Medium priority – from 3 to 6 hours.
+ Low priority – from 1 to 2 business days.
- Take over the support of Ha noi & Da nang office sites from external vendor and ensure support is as per “a” above.
- Implement automation tool and produce IT guide for end users to improve remote support
* IT Project
- Follow up and support all MAISON IT projects from BOM, SAP Leader for yearly
- Acquire new IT knowledge and skills and attend at least one technical training and 1 soft skill training IT
- Ensure all the documentation related to MAISON SAP system and IT Application should be up to date.