MÔ TẢ CÔNG VIỆC
• Assesses the integrity of data from various sources (including, for example, from sensors and measurement systems). Applies a variety of analytical and presentational techniques, in consultation with experts if appropriate, and with sensitivity to the limitations of the techniques.
• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.
• Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
• Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of required modeling and analysis tools, methods and standards, giving special consideration to business perspectives. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Identifies stakeholders and their business needs.
• Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.
• Designs and manages tests of new/updated processes. Specifies test environment for whole life-cycle testing (e.g. using model office concept). Manages selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions. Ensure tests and results are documented, reported to stakeholders and are available for specification of user instructions. Highlights issues and risks identified during testing to business stakeholders. Provides specialist guidance and advice to less experienced colleagues and users to ensure that test is conducted in an appropriate manner.
• Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the business as usual environment. Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live. Assists the user community in the provision of transition support and change planning, and liaises with the project team. Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures. Defines the series and sequence of activities to bring stakeholders to the required level of commitment, prior to going live.
• Applies data analysis, data modeling, and quality assurance techniques, based upon a detailed understanding of business processes, to establish, modify or maintain data structures and associated components (entity descriptions, relationship descriptions, attribute definitions). Advises database designers and other application development team members on the details of data structures and associated components.
• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability). Creates traceability records, from test cases back to requirements. Produces test scripts, materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources and tools. Interprets, executes and documents complex test scripts using agreed methods and standards. Records and analyses actions and results, and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.
• Advises on tools and methods to be used and clarifies and communicates the user experience, users characteristics and tasks, and the technical, organizational and physical environment in which products or systems will operate.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
• Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
• Demonstrates the First Solar Values and Behaviors
YÊU CẦU
Kinh nghiệm
Không yêu cầu
• Bachelor’s degree in Computer Science or Information Technology or related field or equivalent years of work experience
• Candidate needs to have minimum 5 years of working experience with SAP ECC 6.0 or other equivalent ERP systems in manufacturing and office environment
• 2-3 years of hands on experience in software testing, training and project management
• Good understanding of SAP ERP or other ERP solutions in the relevant module(s) with integration to external systems such as HRIS, Maintenance, Purchasing, Planning and Financial systems (tax, expense mgmt, etc.).
• SAP ECC 6.0 Certification in MM, WM, SD or FICO a plus
• 2 – 3 years of experience supporting multiple systems. Ideal but not required if had exposure to some of the systems already in place at First Solar: SAP for ERP, WorkDay for HRIS, ADP for payroll, Kronos for time tracking, Maximo for Maintenance, O365/SharePoint for Collaboration, Rapid Response for Supply Planning, Concur for expense/travel, AccuImage for Invoice Approval.
• Working experience in the manufacturing or semi-conductor industries a plus and the ability to leverage the experience to influence the right decision and implementation based on industry standard best practices
• Hands on capability in solutioning, blueprinting, creating functional specs, configuring, testing and implementation
• Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
• Ability to interact with other IT partners and business users to identify improvement opportunities and resolve incidents
• Basic understanding of IT infrastructure capabilities such network, database, server and security in relation to application needs
• Intermediate to advance proficiency in writting queries in SAP ERP, SQL, Crystal or equivalent
• Intermediate to advance proficiency in MS Office – VISIO, Excel (pivot table, charting, macros)
• Excellent fluency in English and Vietnamese, spoken and written, is required.
• Must be able to coordinate with non-local team members. Will rely on resources from First Solar’s IT global shared service group in Malaysia and USA for call center and other IT activities.
• Knowledge of business environments and IT alignment with critical business functions
• Knowledge and understanding of services desk ticket system; such as Remedy
• Critical thinking and problem solving skills
• Ability to define/document and ensure compliance of IT SOx policies and procedures
• Must be able to work self-sufficiently in a fast paced, changing environment
• Individual must be flexible and able to adapt to changing priorities and/or incomplete requirements
• Must be able to work various hours and weekends to meet business needs
• Ability to oversee and stay engaged throughout projects from conception to implementation using a mix of internal, external and off-shore resources
• Comfortable making decisions and understand ramifications to the enterprise.
• Document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system
• Ability to work with global customer base in various time zones such as Americas, APAC and EMEA as needed
• Good understanding of IT infrastructure capabilities such network, database, server and security in relation to application needs
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