Tìm kiếm nâng cao✖
Trình độ học vấn
Hình thức công việc
Các bài viết về nhân viên IT phần mềm :
- Monitor the queue of incoming client cases submissions through phone, email, and web.
- Performing root cause analysis on company issues with the goal of enabling both peers and the company to grow their knowledge of the product
- Work with the client to reproduce problems and ensure cases have all the necessary information to proceed with the troubleshooting process.
- Resolve issues or provide work-around solutions using authorized tools and follows documented policies and procedures.
- Must be able to handle multiple concurrent tasks with minimal supervision.
- Analyse help desk trends to identify opportunities to improve the quality and value for each of our clients.
- Work in an environment of multiple shifting priorities.
- Create/ update knowledgebase articles.
- Record issues/ problems.
- Cultivate relationships with the clients to better the support experience.
- Provide company satisfaction in the area of support service, in a timely fashion
- Bachelor’s Degree in Computer Science, Accounting, Sales or Business related field.
- Experience with enterprise purchasing, inventory best practices and techniques is preferred.
- Experience in the same business line such as SAP, Oracle, etc/
- 2-3+ years of application support experience
- Working knowledge of SQL
- Knowledge and experience in enterprise Accounting.
- Excellent communication, analytical skills, and problem solving skills.
Từ khóa liên quan
Hướng dẫn tìm việc: