Công Ty Tnhh Mắt Việt Group

- Monitor the queue of incoming client cases submissions through phone, email, and web.
- Performing root cause analysis on company issues with the goal of enabling both peers and the company to grow their knowledge of the product
- Work with the client to reproduce problems and ensure cases have all the necessary information to proceed with the troubleshooting process.
- Resolve issues or provide work-around solutions using authorized tools and follows documented policies and procedures.
- Must be able to handle multiple concurrent tasks with minimal supervision.
- Analyse help desk trends to identify opportunities to improve the quality and value for each of our clients.
- Work in an environment of multiple shifting priorities.
- Create/ update knowledgebase articles.
- Record issues/ problems.
- Cultivate relationships with the clients to better the support experience.
- Provide company satisfaction in the area of support service, in a timely fashion

Job Description
- Work with internal trainers to develop, produce training contents, special training course
- Revise and update training policy and audit checking
- Translate training material
- Update SOP, Manual
- Prepare and distribute materials to new store.
- Organize the training according to plan, preparing classes, keep trainers and trainees well informed
- Facilitate and support trainers and trainees
- Track attendant and update status
- Evaluate training feedbacks and training effectiveness
- Review lesson learn and prepare for next section
- Responsible for completion and accuracy of Training Report on timely basis.
- Keep track training result of all employee
- Update and follow up employee training database
- Work with line manager to develop an annual training plan
- Work with L&B M and Department leader to collect yearly training need
- Consolidate all training need to analyze and make training plan for whole year
- Manage on the job training plan of store staff
- Conduct Training Audit.
- Check and improves all service standards established by the company.
- Ensure update of the staff training track record.
- Ensure that Training Stores provide the Quality of training to all Management team.
- Participate in training & development, meetings and other development programs
- Conduct general orientation programs.
- Conduct train the trainer to Store management team to ensure store manager are well equip with training skill.
- Conduct soft skill training to reinforce and enhance staff, manager’s skill set
- Follow up people development plan to ensure store staff are trained follow by career road map to meet company expansion plan
- Work closely with Area Manager/Operation Manager to realize the talent

- Chào đón khách hàng; giúp đỡ khách hàng.
- Hướng dẫn khách hàng đến các kệ quầy trưng bày; gợi ý các sản phẩm.
- Tư vấn khách hàng qua việc cung cấp thông tin về sản phẩm.
- Giúp khách hàng chọn lựa qua việc củng cố sự tin tưởng của họ, gợi ý và đưa ý kiến.
- Lưu lại việc bán hàng qua việc tạo và cập nhật các hồ sơ thông tin về khách hàng.
- Hoàn thành công việc được giao chính là đóng góp vào nổ lực của cả nhóm.