Lounge Manager

- Delegate, manage, and supervise the staffs to make sure smooth running operations of theentire longue
- Organize and supervise shiftsof the staffs including their attendance, appearance, presentation, etc.
- Maintains ambiance by controlling lighting, cleanliness, background music if any, linen service, glassware, tableware, and utensil quality and placement; monitor food presentation and quality.
- Carry out on-job- training for all service staffs within working hours
- Plan menus for the day by consulting with chef; estimates food costs and profits; adjusts menus if needed
- Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures in compliance with company policies & legal regulations; maintain security and sprinkler systems; ensures high level of hygiene at all times in all service areas
- Manage the staffs well by orienting, training, assigning, scheduling, coaching, counseling, and rewarding or disciplining employees and provide feedbacks to keep them upbeat and productive
- Communicate job expectations to the staffs by planning, monitoring, appraising, and reviewing based on their performance;
- Ensure customer-service standards; resolve problems; complete audits;
- Identify the trends in longue industry, determine or propose actions for system improvements; implement changes to promote the brand
- Deliver superior guest services and ensure absolute customer satisfaction, handle effectively customer enquiries and complaints (if any)
- Estimate consumption, forecast requirements and maintain inventory of the lounge
- Control costs and minimize waste
- Nurture a positive working environment and lead by example
- Report on traffic, turnover of the stores
- Other missions assigned by Store Manager/ director

Exchange during the interview