Manager, Customer Experience (Marketing)

As a new brand in Vietnam, FWD’s Vision is to change the way people feel about insurance.
The Customer Experience (CX) Manager will assist CX Associate Director (AD) and CMO in working with Senior Management, cross functional stakeholders to deliver the best customer experience at all touch points. The expectations for the CX Manager include:
• A self-driven and independent individual who can oversee CX improvement projects and day to day customer recovery programs.
• Collaborating closely and effectively with multiple stakeholders across the different departments in implementing customer experience initiatives.
• Having the ability to influence, give advice to the CX Ambassadors as they help co-ordinate organization changes.
• Having passion for customers and standing from their perspectives to consult the business decision.

- Bonus - Health Insurance - Training Course