Operations Manager (Job#21585)

· Provide leadership, direction and management to the operations with the primary objective of achieving the highest customer satisfaction and meeting business line objectives.
· Drive implementation of capability improvement & customer service initiatives to support the growth objectives of the business.
· Manage cost drivers and ensure alignment to budget & business expectations.
· Drive operations KPIs aligned with global KPIs.
· Ensure satisfaction of company clients related to service performance in the country – working with existing systems to monitor, measure, and improve issues related to client satisfaction.
· Ensure capability and capacity for services in the country are established to meet sales and marketing plans.
· Ensure the effective and timely resolution of technical issues and problems related to the country whether internal or client based.
· Work with global counterparts in IAC-Operations management team on the development and implementation of related services to meet client and market expectations.
· Develop & implement Lean initiatives to drive customer satisfaction & efficiency improvements.
· Provide leadership in implementation of QA & HSE initiatives.
· Ensure the integrity and consistency of the delivery of Operations.
· Support and actively share in any new Business Development projects related to company activities.
· Complete other tasks assigned by Regional Manager and above

- Good benefits.